Delivery
U.S. SHIPPING RATES & DELIVERY POLICY Please allow 1-2 business days for your order to be processed after payment has been received. A shipping notification email will be sent with tracking details. Please allow 24-48 hours for the tracking to be updated.
Same Day Delivery orders must be placed before 2PM to receive same day delivery. Please note that all local same-day orders require complete delivery instructions. Please provide your phone number at checkout to receive delivery updates.
Standard delivery is complimentary for all domestic orders over $300. To ensure you're getting the best and most accurate rates possible, shipping costs are calculated automatically at the checkout page depending on both the weight of the package and destination.
DOMESTIC - U.S. Priority 2 -3 Business Days $10 and up
International Orders
International orders typically take 1-2 weeks to arrive, which depends on your location and the speed of customs. Customs, duties and taxes are the responsibility of the customer and are non-refundable. Shipping costs are calculated automatically at the checkout.
First Class International 7-20 Business Days $12 and up
Priority International 6-10 Business Days $35 and up
Return & Exchange Policy
DOMESTIC RETURNS: Returns can be made within 7 days after you receive your order. Shipping cost will be deducted from store credit issued.
All returns must be pre-approved by Zevelyn Jean and received within seven (7) business days of authorization of the return. Zevelyn Jean must receive a returned product before store credit is issued.
Items purchased at regular price can be returned for store credit only.
SALE ITEMS ARE FINAL. No returns or exchanges allowed
If you received a defective/damaged item(s), you will be provided with a prepaid return label to mail the item(s) back to Zevelyn Jean.
All returns must have no signs of wear or damage, otherwise this will lead to the return request being denied.
All returns must be submitted through our online return form in order to be processed.
After your return is approved you will receive a prepaid return label via email.
International Returns
We do not accept international returns or exchanges at this time. Please email connect@zevelynjean for all other customer service inquiries.